Who we are
This is the privacy policy of Supercritical Solutions Ltd (Supercritical): the company responsible for this website. Our registered address is:
Supercritical Solutions LtdGlobal Technology Centre
Unit 36 Acton Park Estate
The Vale, London W3 7QE
We are a company that is researching and developing a new class of electrolyser for the efficient production of hydrogen and other industrial chemicals.
We are responsible for your personal data as data controller. We have a data protection officer who is responsible for all matters relating to the protection of personal data. The data protection officer can be contacted at the address above or at contact@supercritical.solutions.
This policy replaces all previous versions and applies from the effective date shown above.
Who this privacy policy applies to
This policy applies to:
- Clients and suppliers
- Prospective clients and suppliers
- Individuals who use our website
- Job applicants
- Former clients and suppliers
Our services are not intended for children and we do not knowingly collect or process personal data relating to anyone aged under 18 years, unless we expressly state otherwise.
It is important that the personal data we hold about you is accurate and current. Please keep us up to date if your details change by contacting us at contact@supercritical.solutions.
What information we collect
Personal data is any information that can identify a person. We may collect, use, store and transfer different categories of personal data to enable us to deliver our services:
- Identity data, including first name, last name, title, date of birth, gender, nationality and place of birth
- Contact details, including business or personal email address, postal address, telephone number and mobile number
- Financial data, including bank account number and sort code
- If you apply for a role with us: recruitment data, including your CV, any covering letter you send, your employment and education history, and your declared right to work in the United Kingdom
- If you visit our website:
- Technical data, including your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform
- Usage data, including information about how you use our website, products and services
How we collect information
Information you give us
- When you contact us via our website, by phone, online or through a third party, we will need certain information to manage our mutual business interests
- When you contact us, we may ask for certain information to confirm your identity, check our records and answer your questions accurately
- When contracts are being set up, we will need to include certain information in the contract
- When working on our programmes and liaising with individuals, we will need your contact information for communication such as meetings and calls
- If there are other reasons for collection from time to time, we will make these clear to you at the time and explain the purpose
Information we collect automatically
- When you sign digital contracts or agreements
- When you visit our website, we may collect and process information about your usage using cookies and similar technologies for legitimate interests, to ensure our website works well and to improve how we provide information
Information we receive from other sources
We may receive personal data about you from third parties and other entities and publicly available sources in the following categories:
- Companies contracted by us to help us provide services to you
- Government bodies or other non-profit organisations with interests in business development and innovation
How we use your information
The information we collect and receive helps us to better understand what you need from us and to improve our products and services. We use the information collected to:
- Set up contracts between us
- Process your enquiries
- Communicate with you, including holding meetings or calls
- Verify your identity when you use our services or contact us
- Provide you with information about Supercritical services or products which your business may be interested in
- Tell you about changes to our website, services or products
- Recover any monies you may owe to us
Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law.
When we share your data with others
We may need to share your information with organisations outside Supercritical, for example to help us provide our services to you. The categories of third parties we may share your details with are:
- Third party suppliers who help Supercritical perform our services or manage our products
- Recruitment partners, where you apply for a role with us
- Professional advisors
- Law enforcement agencies
- Regulators, such as the Information Commissioner's Office (ICO)
Where we share your information with third parties, they are required to follow our express instructions in respect of the use of your personal information and they must comply with all applicable UK data protection laws to protect your information and keep it secure.
Protecting your information
We take protecting your data seriously and will employ appropriate organisational and technical security measures to protect you against unauthorised disclosure or processing.
Unfortunately, we cannot guarantee the security of information transmitted via the internet. We have tried to create a secure and reliable website in line with industry standards. However, we have no responsibility or liability for the security of personal information transmitted via the internet.
Why we process your data
We process each type of personal data for one of the following reasons:
- We need to process the data under our contract with you for our services or products
- We have a legitimate interest as a business in processing your data
- We wish to analyse our services with the aim of improving them
- We have a legal obligation to process the data
- We have your consent, which you can withdraw at any time
Data processors
We use the following third-party services to operate this website and our communications. Each acts as a data processor on our behalf and is bound by appropriate data processing agreements.
Netlify – website hosting and form capture. Form submissions (newsletter sign-ups, enquiries) are stored temporarily in Netlify's infrastructure before being forwarded via webhook. Netlify is operated by Netlify, Inc. (US). Data is processed under Standard Contractual Clauses. Netlify privacy policy.
Make.com – workflow automation. When you submit a form on this site, Make.com receives the submission data via webhook and routes it to our internal tools (Google Workspace). Make is operated by Celonis SE (EU). Make.com privacy policy.
Google Analytics (GA4) – website analytics. We use Google Analytics to understand how visitors use our site. GA4 collects anonymised usage data via cookies. Analytics data is processed by Google LLC (US) under Standard Contractual Clauses. Google privacy policy.
HubSpot – CRM and contact management. If you contact us or sign up to our newsletter, your details may be stored in HubSpot CRM. HubSpot is operated by HubSpot, Inc. (US). Data is processed under Standard Contractual Clauses. HubSpot privacy policy.
Mailchimp – email distribution. Newsletter emails may be sent via Mailchimp, operated by The Rocket Science Group LLC (US). Data is processed under Standard Contractual Clauses. Mailchimp privacy policy.
International transfers of data
From time to time, the third parties we share data with may be outside the European Economic Area (EEA) in countries that do not always have the same standard of data protection laws as the UK. However, we will have a contract in place to ensure that your information is adequately protected, and we will remain bound by our obligations under applicable UK data protection laws even when your personal information is processed outside the EEA.
The measures we use to protect your data in this instance include security reviews of the organisations concerned and contractual model clauses approved for use by the European Commission.
How long we hold your information
Unless there is a specific regulatory or legal requirement for us to keep your information longer, we will hold your information for as long as it is necessary for the purpose for which it was collected.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure; the purposes for which we process your personal data and whether we can achieve those purposes through other means; and the applicable legal requirements.
Your rights
As a data subject you have a number of rights under data protection law in relation to your personal data:
- Subject access requests. You have a right to access the personal data we hold about you as data controller.
- Right to erasure. In certain circumstances you have a right to request that your personal data be erased from the systems within our control.
- Rectification. You have a right to correct personal data that we hold about you.
- Withdraw consent. Where we have asked for your consent to process your data, you have the right to withdraw that consent at any time.
- Objection and restriction of processing. In certain circumstances, you have a right to object to or request that we restrict our processing of your personal data.
If you would like more information about these rights or how to apply them, please contact our Data Protection Officer at contact@supercritical.solutions.
Cookies
Cookies are small text files placed on your device when you visit a website. We use a small number of cookies to operate this site. We do not use advertising or tracking cookies.
Essential cookies
- nf_jwt – set by Netlify to manage authenticated sessions. Session duration. This cookie is only set for staff who log in to our content management system, never for ordinary visitors.
Analytics cookies
We use Google Analytics (GA4) to understand how visitors use our site. GA4 sets the following cookies:
- _ga – distinguishes unique users. Expires after 2 years.
- _ga_XXXXXXXX – stores session state for GA4. Expires after 2 years.
- _gid – distinguishes users for 24 hours.
Analytics data is aggregated and anonymised. We do not use it to identify individuals.
No marketing cookies
We do not set advertising, retargeting or social media cookies.
Managing cookies
You can control and delete cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.
Complaints
If you would like to make a complaint about our use of your personal data, please contact our Data Protection Officer in the first instance. If we have not resolved your complaint to your satisfaction, you can contact the UK data protection regulator, the Information Commissioner's Office (ICO), at www.ico.org.uk.
We would appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us first.
Changes to this privacy policy
We may update this privacy policy from time to time. Any revised policy will be posted to this page with an updated effective date.
Contact
To contact us about this privacy policy or about how we handle your personal data, please email contact@supercritical.solutions or write to us at:
Data Protection OfficerSupercritical Solutions Ltd
Global Technology Centre
Unit 36 Acton Park Estate
The Vale, London W3 7QE